Shipping & Return Policy
Shipping
When you create your customer account, please enter the correct delivery address. Attention the billing address can be different.
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The production of Augoust cooking appliances can vary according to the parts ordered between 3 weeks and 1 month.
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The delivery of your products varies, after production, between 3 working weeks and 1 working month.
Return Policy
Augoust is very concerned about its customers' opinions and your happiness! Therefore, we will get back to you directly when your device is delivered damaged.
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Our Satisfied or your money back commitment:
The conditions are: the return must be made within 30 days, return at the expense of the customer, flat rate of 100€, in the original packaging. If these conditions are not exact we will not be able to take back your goods.
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Please contact us here and send us an email with pictures and invoice number.
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The return of the product can take between 3 weeks and 1 month.
Product warranty
Augoust offers a lifetime warranty on cast iron parts only. To do so, please contact us below, and provide us with your invoice number, postal address, telephone number and e-mail address.