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Shipping & Return Policy

Shipping

livraison

When you create your customer account, please enter the correct delivery address. Attention the billing address can be different. 

 

The production of Augoust cooking appliances can vary according to the parts ordered between 3 weeks and 1 month. 

 

The delivery of your products varies, after production, between 3 working weeks and 1 working month. 

Return Policy

politique-de-retour

Augoust is very concerned about its customers' opinions and your happiness! Therefore, we will get back to you directly when your device is delivered damaged.

Our Satisfied or your money back commitment: 

The conditions are: the return must be made within 30 days, return at the expense of the customer, flat rate of 100€, in the original packaging. If these conditions are not exact we will not be able to take back your goods.

Please contact us here and send us an email with pictures and invoice number. 

The return of the product can take between 3 weeks and 1 month.

Product warranty

garantie

Augoust offers a lifetime warranty on cast iron parts only. To do so, please contact us below, and provide us with your invoice number, postal address, telephone number and e-mail address.

Thank you for your confidence!

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